Help Desk, Inventory and Project Management

SysAid Web-Based Help Desk Software

Help Desk, Inventory and Project Management
Raise your IT management to a new level!

SysAid will help you:

Automate handling of service calls to reduce response time and improve service Lower down-time by usingmore efficient system management Improve efficiency of hardware and software inventory management Use integrated remote control capability to solve your users' IT issues quickly and securely Measure IT performance with detailed reports and real time dashboard

How is SysAid different from other web-based help desk software?

SysAid is built specifically for IT management. It is better able to meet the demands of organizations seeking internal, web-based help desk software Installing SysAid is a snap and our friendly, knowledgeable support team will quickly remove any obstacle you may encounter along the way
SysAid is the only IT software to offer full communication abilities: SysAid not only lets users send e-mail, SMS and instant messages to one another, it can even contact them itself, automatically. Time-consuming phone calls are replaced with modern, efficient communication.

SysAid offers minimal setup and maintenance time. Available as either an installed Edition or an online On-Demand Edition, SysAid provides record-speed for implementation and integration

SysAid works on multiple platform environments, such as Windows and Linux

SysAid offers an all-in-one solution. A single interface provides web based help desk software, remote control, asset management, IT activity analysis tools, and more

SysAid is highly customizable: You can add or remove fields, redefine your forms and interface or adjust your translation of the system quickly, with only a few clicks Suitable for technical and non-technical users, SysAid is intuitive and easy to use



SysAid's Main features

Web Based Help Desk Software:

Based on parameters such as category and location, service requests can be configured to be rerouted automatically, change their priority or due date and perform other actions

Service requests can be sorted according to user, due date and other fields

Different views can be added to reflect customized outlooks on the Help Desk requests

Administrators can create escalation rules

Service requests can be placed in a knowledgebase, which can be searched easily

End users and administrators are automatically notified about new, modified and escalated service requests

more : http://www.sysaid.com